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Computer Help Desk Email Computer HelpDesk
Thursday, July 29, 2004
Faculty / Staff Issue
Published by Computer and
Information Systems
E-Mail the Computer HelpDesk
Webpage: http://www.spu.edu/help/
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Contents
   Email Delivery Problems July 21-26
   IP Re-addressing: Potential Disruptions Next Week
   Outages Reminder: Notification and Status Info
   CallXpress Upgrade Success; Availability of New UM Client
   Wireless Network Update
   New Desktops!
   Service Pack 1 for Office 2003
   Service Pack 2 for Windows XP
   A Reminder to Leave Your Desktop Computer On
   New CIS Employees - Welcome!

CONTENTS

Email Delivery Problems July 21-26
On Monday, July 26, CIS learned of a malfunction in the email delivery system that caused many messages sent from SPU accounts to be delayed in delivery, and a limited number of messages to not be delivered at all. While we have yet to fully understand why these errors occurred, we believe that the non-delivery problem was limited, affecting but a small portion of email messages sent between Wednesday, July 21 and Monday morning.

If you sent email correspondence during this time period and have not received an expected response, there is a chance that the email message was never delivered. Should you have such messages or concerns, please contact the recipient to confirm that the message was received, or simply resend the message via email.

The situation and its causes are still under investigation. Please do not assume that crucial, time-sensitive email is received without some recognition/proof-of-receipt from the recipient. This is generally a good rule for all electronic communications, and is particularly important to remember while this incident is under investigation.

CIS recognizes that email is a crucial business communication tool and we are committed to providing a reliable resource. We are diligently working to isolate and correct the problems associated with this disruption.


IP Re-addressing: Potential Disruptions Next Week
Over the next week, office computers may experience brief interruptions in network or printer access as CIS works to restructure the campus IP address space. (This is the technology that provides unique addresses for all computers and related devices on campus.) Not all buildings will be affected by this process, and this activity will be largely unnoticeable.

In the event that you lose network or printer access for an extended time (more than five minutes), please reboot your system. If that does not correct the problem, contact the CIS Help Desk at 206-281-2982 or help@spu.edu . A specific schedule detailing when buildings will be affected will soon be available on the CIS Help “Outages" page found at http://www.spu.edu/CISHelpDesk/outages .


Outages Reminder: Notification and Status Info
Speaking of outages, please remember that information concerning planned and/or extended technology disruptions is regularly updated at: http://www.spu.edu/CISHelpDesk/outages . Consider making a desktop shortcut to this page so that you can quickly gain access to status information whenever needed.


CallXpress Upgrade Success; Availability of New UM Client
On Wednesday, July 21, CIS successfully upgraded the campus voicemail system to its latest and greatest version. Accompanying this upgrade is the new Unified Messaging (UM) client software, which is fully Office XP compliant! UM converts office telephone voicemail messages into Outlook email, a real handy feature for those who prefer their Inbox to that annoying little red light on their telephone! If you have yet to take advantage of this wonderful technology please contact the CIS Help Desk (206-281-2982) for more information. For on-campus users, the UM client software is available for easy download. To install UM on your home computer, please check out a CD in person from the CIS Help Desk in Lower Marston Hall.


Wireless Network Update
CIS plans on having a wireless solution available in the following common-areas by the start of fall quarter: Otto Miller Hall, SUB, New Science Building, Library, and Weter Hall. We are also working on a solution to provide wireless access (by request) for departments, conference rooms, etc. Please look for more information about this exciting offering in a future Tech Update. In the interim, please consider if and how your department would like to make use of ‘untethered,' secure network access.


New Desktops!
In a few weeks the new faculty and staff desktops will arrive. CIS Micro team staff are thankful for the assistance your departmental representatives have provided in our efforts to develop a solid deployment plan. We have collected configuration information about each computer to be replaced and have developed a reliable and efficient method of transferring data from the old to the new computer. As a further assurance that no important university data will be lost during replacement, we will be keeping the old computers' hard drives in a secure location through fall quarter.

We still need to hear from our vendor regarding a delivery date. Once we do, we plan to work with each department on a deployment schedule. If you have any questions or concerns about this process, please contact your Micro team support representative.


Service Pack 1 for Office 2003
In July, Microsoft released Service Pack 1 for Office 2003. CIS plans to automatically deploy this update to faculty/staff desktops over the next few days. If you have any questions or concerns about this process, please contact your Micro team support representative.


Service Pack 2 for Windows XP
The release version of Windows XP Service Pack 2 is scheduled for August. We are excited about the new security enhancements available in Service Pack 2. Once the release version is available, the Micro team will begin testing it in a controlled environment. Expect to hear more about this important upgrade later this summer after we complete our testing.


A Reminder to Leave Your Desktop Computer On
A few years ago the Pacific NW had an energy crisis and you were asked to turn your desktop PC off at night. Today we face a threat of a different nature – Internet-based viruses. Please help us protect SPU computers and the campus network by leaving your desktop computer on each night so that our automated processes can perform the necessary updates (like the service pack upgrades mentioned above) on your system without impacting things during the day. As part of this process, your PC will automatically reboot at 4 a.m. so you will want to save all work before going home. If your PC's screen saver does not require a password (most do), it would also be a good idea to log off before going home.

If you have any questions or concerns about this request, please contact Eric Deister, Microsystems manager at edeister@spu.edu or (206) 281-2433.


New CIS Employees - Welcome!
CIS recently hired the following new staff members. Please join us in welcoming them to the SPU community:

Mike Clark will be assuming the position of Communications Analyst (Network/Telecom team) beginning August 2, 2004. Mike has done a number of excellent telephone and data wiring projects as a contractor to SPU, and we are thrilled to bring him in-house in a full time capacity.

Josh Meier started July 26 as our new Microcomputer Systems Analyst: Classroom Support. Many of you may recognize Josh from his three years of fine work at the CIS Help Desk, and for his 2004 Student Employee of the Year award. Josh is a 2004 SPU graduate from the school of Computer Science, and a fine addition to “Team CIS."

Welcome Josh and Mike!

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