help@spu.edu | 206-281-2982

Computer and Information Systems (CIS) primarily provides support for university owned computers. We provide limited support for personally owned computers. This support is oriented towards configuring these systems for connection with SPU online resources and the SPU network. We do not provide extensive "how to" information related to software applications. Much of the instruction that is available is contained in this website.

Faculty and staff offices can be contact the CIS HelpDesk in order to receive assistance from the Technology Support Services Team.

Students have access to more limited consulting and personal computer support directly through the CIS HelpDesk. We provide troubleshooting related to issues connecting to the SPU online services or the campus network. We will answer what questions we can by email, phone or walk-in. Issues that will take longer than a few minutes to resolve will generally have a follow-up appointment scheduled. Specific assistance for student owned computers is described on the Help for Students page.

All computers connected to the campus network must meet current industry standards, including the installation of current operating system updates and currently active anti-virus software.
CIS does not recommend any particular brand of computer for purchase, however both Dell and Apple provide special pricing for SPU faculty, students and staff based on current campus purchasing contracts.

See Also:
Connecting to the campus network (wired or wireless, on-campus or off, check here to connect)
Software Distribution (need Windows or Office? anti-virus software? check here first)
E-Mail Configuration (all the details to start using your email account)
Accounts & Passwords (how to get your user credentials for Banner and your email)
Anti-virus Protection (information on selecting and downloading recommended anti-virus software)