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Computer Help Desk Email Computer HelpDesk
Tuesday, September 21, 2004
Student Issue
Published by Computer and
Information Systems
E-Mail the Computer HelpDesk
Webpage: http://www.spu.edu/help/
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Contents
   Welcome!
   Disinfect! Then Disinfect Again!
   Need Assistance?
   Residential Network Login
   Residential Students: Voicemail and Campus Mail Resources
   Wireless Networking at SPU
   Personal (Non-CIS Managed) Wireless Access Points
   Spam Filtering and Hoax Updates
   Procedures for Notification and Off-Hours Support
   Did You Know?...

CONTENTS

Welcome!
CIS Technology News & Updates are periodic bulletins that provide timely information about SPU's computer and network environment.

The staff of the Computer and Information Systems department are pleased to welcome you to Seattle Pacific. An exciting year lies ahead, and we are committed to enriching your experience through reliable and secure, state-of-the art computing and network resources. Welcome to SPU! We are glad you're here!

- CIS Help

Disinfect! Then Disinfect Again!
As noted in the early September “pre-arrival" tech update, there are a number of vitally important things that users of Microsoft Windows computers must do BEFORE plugging into the network:

  • Use AD-AWARE and SPY-BOT S&D to detect and remove spyware. (Sometimes these programs need to be run several times to fully eradicate spyware and bots.)
  • Use STINGER to scan for and remove any viruses.
  • Install all Microsoft-recommended critical operating system updates, including Windows XP SP2.
  • Configure your computer to automatically download updates and confirm that your personal firewall is configured.
  • Install current, auto-updating, antivirus software (we offer McAfee).
  • Failure to follow these instructions may result in significant computer damage and loss of network connectivity.

    For your convenience, and for the protection of the campus network, CIS has created a CD that has all of the detailed instructions and requisite tools you'll need to successfully walk through the disinfect and upgrade process. White colored CDs – known as the Network Security CD – are being provided to all residential students at the time of check in. Spare copies of the CD are also available in CIS (Lower Marston Hall) and are available to residential and commuter students alike. From start to finish, the entire process can take upwards of 2 hours, particularly if you have a system that is largely infected and unpatched. But the process is required to ensure that your computer – and the information on it - is protected. Both the Network Security CDs, and the Windows XP SP2 CDs, may be shared with your campus friends.

    Over the past year, Microsoft has devoted massive resources to improving upon the security of its Windows operating system. CIS offers that system - Windows XP Professional, with Service Pack 2 – for a very modest cost of $10. Users of previous versions of Windows (ྛ, ྞ, ME, 2000, and XP Home) are strongly encouraged to upgrade to this latest, most-secure operating system. Please contact the CIS Help Desk at 206-281-2982 for more details.


    Need Assistance?
    We realize that the process to prepare your personal computer for connection to the campus network is taxing. In response, CIS has a couple of assistance programs where CIS technical support staff can lend a hand along the way.

    The Get Connected program begins Thursday, September 23 and goes for several nights through Wednesday September 29. Following Get Connected, our Help@Home program kicks in – an extension of Get Connected that operates during the day through most of the academic year.

    For more details, please see the CIS Help Pages at http://www.spu.edu/CISHelpDesk

    Residential Network Login
    To better protect your computers and SPU's network, everyone must now log on to the network.

    What's different? You now need to use your email username and password to access the network through your web browser.

    Why? Better security and network reliability. To protect your computers and information, only SPU-approved people can access the network, helping us proactively address virus and security issues.

    What will I see? No connectivity until you log in. Simply open your browser and point it to a new web page; input your username/password in the login page that appears, and Voila! You're on the network! (Note: During the login process, your computer will be examined for possible virus and spyware infections. If any are found, the device will be placed into a temporary ‘quarantine' role and instructions provided for remedying the problems.)

    Residential Students: Voicemail and Campus Mail Resources
    Information concerning voice mailbox numbers and passwords, and campus mailbox numbers and combinations, are posted in your Banner account. Log in to Banner and go to the Computer Resources->Manage Computer Resources menu for details.


    Wireless Networking at SPU
    SPU's wireless network currently includes a limited number of hotspots in some of the campus' major commons areas. These include Otto Miller Hall, the SUB, the new science building, Weter Hall and the campus library. Over the coming year, wireless technologies will spread to cover many of the major academic buildings on campus. More details will be provided in a future Tech Update.

    Wireless access points throughout campus are currently configured to support 802.11a, 802.11b and 802.11g Ethernet cards. If you have yet to purchased wireless hardware, we recommend either A or G cards. Better yet, a combo card (A/B/G) will give you the greatest connection flexibility, though at a higher initial hardware cost. We do not recommend 802.11b-only cards, as this standard provides markedly slower throughput than it's A or G counterparts. Our plan is to provide wireless connectivity for A, B and G standards through the 2004-5 academic year, but to eliminate (or greatly limit) B radios by 2005-6.

    SPU wireless is an extension of the university's wired network. It is authorized for use only by persons affiliated with the university. A proprietary encryption client (called the Perfigo wireless client) is required for establishing a secure PPTP or IPSec connection. To access the SPU wireless network you will need to log in with your university network credentials (your email username) through the secure Perfigo encryption client. The client works well for connecting to any wireless network, although Perfigo encrypted security is only available through SPU. We have not found the Perfigo client to conflict with personal wireless access points that you may have at home.

    If you have a wireless card, gaining access to the campus network is relatively straightforward: go to a campus hotspot, connect to the SSID “SPU-Wireless," and launch a web browser (Internet Explorer or Firefox are preferred.) You will be redirected to the wireless login page. Log in using your email username and credentials, and you'll be redirected to the Perfigo client download page. Download and install the client, and configure its access settings according to the detailed instructions provided on the redirected page. Once the Perfigo wireless client is installed, connecting to the network is simple: launch the Perfigo client, connect to the SPU-Wireless SSID, login in with your credentials, and bingo – you have an encrypted session.

    For more information about wireless networking at SPU, please see our Help page at http://www.spu.edu/CISHelpDesk/wireless .


    Personal (Non-CIS Managed) Wireless Access Points
    Because wireless access points provide direct access to the campus network, it is important that this resource be managed and controlled. Personal wireless access points represent a compromise to network security: user's connecting through a personal access point are hidden from the university's authentication infrastructure, and their individual actions may be masked through name or address translation. Non-SPU access points also have the potential to interfere with both the wired and wireless side of network communications. Consequently, personally-owned and operated access points are not authorized for use as an extension of the campus network.


    Spam Filtering and Hoax Updates
    The “fight" continues. Persons who are gainfully employed in finding ways to sneak past anti-spam devices are constantly innovating, shifting, and reaching new depths in their despicable antics. CIS initially deployed a spam filtering device a year ago this fall. We continue to seek new technologies, and to refine our existing methods. Please be assured that while stopping spam is a moving target, we are diligently working to reliably deploy tools to remove annoying, often offensive, emails before they reach your Inbox.

    Watch for deceptive and fraudulent email solicitations and warnings. Many spammers and malicious users attempt to collect personal information (name, SSN, credit card information, phone numbers, etc...) by making some alarming claim that something bad is going to happen to your account if you don't provide personal information. Such messages have been circulating the Internet in increasing frequency: ignore them like the plague.

    Be secure, be safe, be legal - computer/network use and security is everyone's responsibility.

    DON'T share usernames and passwords.
    Be CAREFUL what you install and run on your computer.
    Make sure your system is configured to automatically download and install critical patches and virus updates.
    NEVER provide personal, confidential information via email unless you are POSITIVE you are interacting with a real person on the other end.
    Don't share or download copyrighted music, movies, or software.
    Use common sense!


    Procedures for Notification and Off-Hours Support
    There are a number of communication channels we use to send out notification of planned disruptions, known troubles, and promising solutions. First and foremost is the Outages link on the CIS Help Pages, http://www.spu.edu/CIShelpdesk/outages . You may also report any outages or problems to the Help Desk at help@spu.edu .

    During off-hours, please report service problems to Campus Security at 206-281-2922.


    Did You Know?...
    SPU publishes campus directory information for all faculty, staff and students via the SPU White Pages? Some of this information is available to viewers over the Internet. For information on the SPU White Pages, and details on how you can customize what is shown about you, please check out: http://www.spu.edu/CISHelpDesk/banner/whitepages.asp .

    SPU has an Acceptable Use Policy that governs all forms of university computer and network usage? The Acceptable Use Policy is available for download as an Adobe Acrobat file at: http://www.spu.edu/CISHelpDesk/computerpolicies/index.asp .

    Faculty, staff and students are each assigned 25 Mb of network storage space called “NetStore." See http://www.spu.edu/CISHelpDesk/netstore/index.asp for details.

    Current faculty, staff and students may also publish personal web pages on an SPU server. For more information about “WebSpace", please see http://www.spu.edu/CISHelpDesk/webtools/access.asp .

    Students are eligible to purchase (at substantial discount) some of the latest and greatest Microsoft and McAfee (anti-virus) software through SPU's campus license agreement program. See http://www.spu.edu/CISHelpDesk/software/index.asp for details.


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