Email Storage Limits & Quotas Email storage is limited by existing server capacity and as a result CIS has established a number of thresholds to advise users when they are reaching storage limitations and encourage a proactive approach to managing personal email information stores.
The following thresholds currently apply for current students and alumni:
At 60 Mb storage capacity, users are prompted that their storage may be excessive.
At 70 Mb capacity, the ability to send email is suspended.
At 80 Mb, the user will no longer be able to send or receive messages.
The following
thresholds
currently apply for current faculty and staff:
At 250 Mb storage capacity, users are prompted that their storage may be excessive.
At 275 Mb capacity, the ability to send email is suspended.
At 300 Mb, the user will no longer be able to send or receive messages.
How To
To find out how much space your email messages are taking up, follow these directions:
When using Outlook 2003/2007, click on View -> Folder List to see all of your folders. Right click on the folder in question and click on Properties. Find the button that says Folder Size and click on it. At the top of the window will be the total size for that particular folder. To find the total for your entire mailbox, repeat the above procedure on the folder entitled Mailbox.
Total usage can also be checked from the Webmail log in screen. Note the Check My Mailbox Size link just above the log in. Click this link and enter your SPU Username and password to see a report of stored email.
Common Problems
All server-side information in your mailbox goes towards your email quota, including the Inbox, Deleted Items, Sent Items and user-defined folders that remain on the server. In many instances, large file attachments (those that you have sent) are problematic. Below are some basic tips/strategies to remove unnecessary files from your email store:
Look for duplicate messages in your account. Some messages, especially with attachments, may be stored in more than one location. Keep only the messages you need to have, and delete the remainder.
Check your Sent Items folder for email with large attachments and delete them.
If you have messages with large attachments, try to save the files on your computer's hard drive and delete the message from the server. The more you can save off of the server, the more space you have to receive messages in your mailbox.
Make sure the Deleted Items folder is empty. In Webmail, click on the Empty Deleted Items Folder icon (eighth icon from the left; looks like a gray recycle bin).
