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Our Microsoft Exchange server utilizes a "two stage" deletion process. A message that is deleted from your mailbox or any mailbox subfolder immediately goes to the "deleted items folder " within your email account. Any message that is contained within your mailbox deleted items folder can be retrieved at any time (you can move it back to any normal mailbox folder). You can manually remove items from your deleted items folder at any time (empty the trash). There is a daily process that removes items from your deleted items folder that have been deleted for 7 days or more. This process is called "the janitor".

After you manually empty your "deleted items folder" or allow the daily janitor process to empty that folder on your behalf, the items are moved to a server based holding folder. This holding folder is referred to as the "recover deleted items folder". This is the second stage of the deletion process and provides a safety net if you accidentally delete an important message or folder. Items are kept in this server based folder for approximately 60 days from when they were removed from your personal "deleted items folder".

Access to the "recover deleted items folder" is avaialbe through Outlook 2003/2007 and with Webmail. You can browse the items in the "recover deleted items folder" or sort them by sender or date. You must individually select items you want revocered and they will be restored to the "deleted items folder".

Summary:
Mail box item is in your INBOX
A mailbox item is deleted and moved to your email account Deleted Items Folder
Your Deleted Items Folder is emptied by the janitor or manually into the "dumpster"
Items in the dumpster can be restored up to 60 days after deletion through the Recover Deleted Items Folder

How To:

For Outlook 2003/2007, you set the reply from the Tools -> Recover Deleted Items menu item.

For Webmail, you set the reply from the Options -> Recover Deleted Items menu item.

Common Problems:
Items in your email account and also within your Deleted Items Folder count against your email disk quota. If you are getting warning messages about being over-quota, it's a good idea to manually empty the Deleted Items Folder. Items stored in the server based Recover Deleted Items Folder do not count against your email disk quota.