Remote Support Using Internet Explorer
The CIS HelpDesk is providing this trial service
to better and more conveniently support your computer questions while working with you on the phone. Sessions will allow our staff
to see what is on your screen while we consult, support and provide troubleshooting
directly to your computer.
Do not proceed unless you are in contact with the CIS HelpDesk at 206-281-2982.
Remote Assistance is currently only available from on-campus computers. We hope to expand access soon.
Remote Support sessions are initiated and ended by you.
Once started, the session uses an encrypted connection to let a
CIS HelpDesk worker view and temporarily take control of your
computer until you end the session. You initiate and have the ability to end the session at any time.
Connections can only be made when you initiate them.
Using Internet Explorer, no software is downloaded to your computer unless you choose to do so. No residual "backdoor" is left after use.
Service Hours and Limitations
This service will be available on a limited basis during CIS HelpDesk office
hours, Monday - Friday, 7:30am - 5pm. You must first contact the CIS HelpDesk by phone for this service.
These sessions don't replace our primary troubleshooting support
but can improve the support we can offer. All sessions should be conducted
while on the phone with a CIS HelpDesk worker.
By clicking on the link
below you are agreeing to allow a CIS worker to temporarily view and control your computer and certify that you are in currently in conversation with a HelpDesk worker.
