Normal Hours
M–F, 7:30 a.m.– 5:00 p.m.
Many of the technologies CIS maintains, are intended for use 24/7. CIS staff members are available around the clock to assist in emergency situations. See the after-hours instructions below if the CIS office is closed.

After-Hours Emergencies
To report an urgent technical problem during CIS non-business hours, please contact SPU Campus Security at 206-281-2922. Security officers are available to handle your call and forward pertinent information to the appropriate CIS technician. For non-urgent off hours support, please submit your request via the Ask CIS Email Form and we'll get back to you during the next business day.

Weekly System Maintenance Window
In order to maintain the servers, network devices, applications, and online resources, CIS staff must perform routine maintenace. Whenever possible, that work will be scheduled to take place between 4:00am-7:00am (Seattle time) on Wednesday mornings. During this maintenance window CIS may need to reboot systems, upgrade software, replace old equipment, and disrupt services.

Banner Weekly Backup
The Banner Information System is taken off-line every Sunday night from 10:00pm to 10:15pm for a system back-up. During this time, the Banner Information System is unavailable.