CIS will never request your SPU Username and Password, Banner PIN or other confidential information from you through email. If you receive such a request, please delete the email. If you believe your account has been compromised, change your Banner PIN and Password immediately and contact the HelpDesk at 206-281-2982.
The following policies affect computer accounts and resources:
Banner PIN Restrictions
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SPU Username Password Restrictions
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When a PIN or password is forgotten, the Reset process is used to return the account to a known, temporary value. These default values should be changed per the instructions below as soon as possible.
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Reset Your Banner PIN
If you have forgotten this PIN, use one of the three options below to regain access to your Banner Account.
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Reset Your SPU Username Password
If you cannot remember your SPU Username Password: Log into your Banner Account, go to the Computer Resources Menu (MARS) -> locate the SPU Username resource and choose Change Password located to the right of your listed SPU Username. Please note: CIS will not reset SPU Username passwords Manually. |
Turn AutoComplete Off
Internet Explorer has an "automatic completion" feature that allows your browser to save SPU Username and Password combinations. Normally, this convenient feature saves you time but if you change your password for Webmail, you may have trouble logging in. If you have set up Explorer to remember your password for Webmail, you will need to clear this old entry out of Explorer.
Check for the CAPS LOCK key it you are getting errors typing in a known-good password.
*Your security question is case sensitive, this includes punctuation. If you have trouble answering your security question, contact Student Academic Services at 206-281-2032 or visit the HelpDesk in person with photo ID in Lower Marston.
SPU ID Number and your SPU Username (General overview of your accounts)
User Account Policies - (policies about computer accounts, eligibility, and access)
Good Passwords - Guidelines and Strategies for selected a good password